How PayHealth works

1. PayPal sends PayHealth a message each time something happens on your account: a payment, a refund, a dispute.
2. PayHealth asks PayPal to confirm the message is real, then saves it.
3. An AI explains the event in plain words and rates the risk: low, medium or high.
4. When a buyer opens a dispute, the AI drafts your reply. It uses only the proof you saved: tracking, receipts, emails, policies.
5. If you have no proof saved, the draft is marked "Needs evidence" and cannot be sent.
6. You read the draft, edit it if you want, and approve it. Only then is it sent to PayPal.
7. Every step is written to an audit trail: who approved, when, and exactly what was sent.

Labels you will see

• Verified by PayPal: PayPal confirmed the message is real.
• Simulated: a test message from PayPal's simulator. PayPal cannot confirm these.
• Demo case: made-up sample data for trying PayHealth.
• Saved draft: the AI's daily limit was reached, so an earlier draft is shown for reference. It cannot be sent.

This server uses the PayPal sandbox only. No real money moves.